Come on in and join us! Don’t be afraid of manufacturer portals!
The automotive industry is rapidly changing – it’s becoming more digital. Manufacturer portals are playing an increasingly important role in workshops’ daily routines. However, many workshop owners are still hesitant to take the plunge. This is why Continental is offering workshops support in working with manufacturer portals.
Manufacturer portals provide workshops with a digital link to the manufacturer. Users can view many useful functions in the portal, such as service measures, software updates, repair plans, and digital vehicle service booklets. Manufacturer portals were initially intended for authorized workshops, but they can now also be used by independent workshops.
Here’s a dilemma for workshops: Invest or lose sales?
Many workshops are still avoiding this valuable source of information. One reason for this? Manufacturer portals are fee-based and not always easy to use. Nevertheless, they have a whole host of positives too: The portals provide essential information for repair and service, which compensates for some of the deficits of a classic workshop – that’s a big plus for the portals as repairs become increasingly sophisticated.
Manufacturer portals: Your advantages!
Workshops that don’t use manufacturer portals will encounter a growing number of problems, because they’ll lack the necessary know-how, especially for more demanding technical repairs, like electronics tasks – and only the workshops that use manufacturer portals will receive instructions for software updates and service messages.
Manufacturer portals like Volkswagen’s provide useful information for workshops.
In the Conti training courses: Full service with manufacturer portals
This is why Continental supports workshops with extensive training on this topic, so you can consistently offer your customers a full service. Just some of the topics we’ll be discussing with you are:
- How do I register on the online platforms?
- How do I activate the service booklets?
- How do I secure the manufacturer’s warranty for repairs?
- Where can I find service and recall campaigns?
- How can I access the servicing plan?
- How can I access the workshop manual and current problem cases?
Have we aroused your curiosity?
Our trainers will use practical exercises to show you how to use the portal as effectively as possible. Check out our Training Center to see when the next training courses start and make sure of your spot. We’re looking forward to seeing you!
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